Digital Help at Home

Help with phones, computers and the internet – right in your home.

Banking, doctor's appointments, train tickets: more and more of everyday life only works online. Not everyone has family nearby who can help. That's what we're here for – patient, easy to understand and in the Schwandorf and Regensburg area.

Call: +49 173 5680048
First visit free

How We Can Help

Whether it's a small question or a new device – just ask us. Here are a few examples:

Phone and Tablet

We set up your device, make the text larger, install the right apps and calmly show you how everything works.

Staying in Touch

Video calls with your children and grandchildren, WhatsApp, sending emails and photos – so you stay connected with your loved ones.

Staying Safe Online

We show you how to spot fraudulent emails, text messages and calls, and protect your devices and accounts with secure passwords.

Online Banking

We set up online banking and your banking app securely with you and explain every step.

Health and Authorities

E-prescriptions, your health insurance app, the electronic patient record or booking an appointment at a public office online: we'll help you with it.

Getting Around

Train tickets and the Deutschlandticket on your phone, checking timetables or finding your way with navigation.

Computer and Printer

The printer won't print, the computer is slow or an update is due? We'll get it working again.

Internet and TV

Setting up Wi-Fi, understanding your router or using streaming services and media libraries on your TV.

Buying Advice

Which phone or laptop is right for you? We give you independent advice and then set up your new device with you.

What You Can Rely On

Technology should make your life easier, not harder. That's why we work like this:

Patience

There are no silly questions. We explain everything calmly and as often as you like.

Plain Language

Simple words instead of jargon. If you like, we'll write down the most important steps so you can look them up later.

Confidentiality

Your photos, messages and data are nobody else's business. What we see in your home stays between us.

Clear Prices

No hidden costs and no small print. We always talk to you before any costs arise.

Local

We're based in Schwandorf. You have one fixed point of contact instead of a hotline.

Trustworthy

We never call unsolicited and never ask for your PIN or TAN. Anyone who does is not us.

Your First Visit Is Free

Get to know us without obligation: on your first visit, up to 60 minutes are free of charge, with no travel costs. It's this easy:

You call us

Tell us briefly what you need help with. You can reach us at +49 173 5680048.

We arrange an appointment

Together we find a day and time that suits you.

We come to you

We get to know each other, take care of your most pressing issue and talk about what else we can help you with.

You decide

If it takes longer than an hour, we ask you first whether we should continue. Only then do costs arise.

Your Parents Don't Live Nearby?

You'd like to support your parents or grandparents but can't always be there? Feel free to call us yourself. We'll discuss everything with you and then take care of things on site.

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Fair and Clear Prices

No hidden costs and no small print. All prices are final prices, no VAT is added.

First Visit

To get to know each other

€0
up to 60 minutes
  • Once per household
  • No travel costs
  • No obligation

Home Visit

Help in your home

€60
per hour, plus travel costs
  • Schwandorf & Regensburg area
  • Travel costs named in advance
  • Everything explained calmly

Phone & Remote Support

Quick help from a distance

€60
per hour
  • For quick questions in between
  • You stay comfortably at home
  • Access only with your permission

Frequently Asked Questions

Do I need to know anything about technology?

No, not at all. You don't need to prepare anything or know any technical terms. Just tell us in your own words what isn't working or what you'd like to be able to do.

Is the first visit really free?

Yes. The first 60 minutes are free and without obligation, and there are no travel costs. If it takes longer, we ask you first whether we should continue. Only from then on do we charge €60 per hour.

How do I protect myself from fake helpers?

We only come to appointments you have arranged with us yourself, and we never call unsolicited. You never have to tell us your PIN or TAN, not even when setting up online banking. If you're unsure whether a call really comes from us, hang up and call us back at the number on this page.

Do you also help by phone or remotely?

Yes. Many small questions can be answered over the phone. If needed, and with your permission, we can look at your screen via remote support. Important: we only do this if you have called us first. If someone calls you unsolicited and wants access to your computer, simply hang up – it's a scam.

What if I forget something again?

That's completely normal and happens to everyone. Just ask again, and we'll gladly explain it once more. If you like, we'll write down the most important steps for you.

Which area do you cover?

We come to you in Schwandorf, Regensburg and the surrounding area. If you live a bit further away, just ask.

We Look Forward to Your Call

The easiest way to reach us is by phone. Together we'll find an appointment that suits you.

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